Return Policy
Return Policy
At Dynamic Billiard Ltd., your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Eligibility for Returns
Items must be returned within 30 days of the delivery date.
Products must be unused, in original packaging, and in the same condition that you received them.
Certain items, such as personalized and/or installed products and final sale items, may not be eligible for return.
2. Return Process
Contact our customer service team at sales@dynamicbilliard.ca with your order number and reason for return. For non-defective products, a 10% restocking charge will be applied.
We will provide you with a Return Authorization (RA) number and instructions.
Ship the item back to us using the carrier of your choice. We recommend using a trackable shipping method.
If you are unsatisfied with your new pool table, you may return it within the first 30 days for a refund, less any delivery, installation, teardown, packaging, depreciation, restocking and shipping costs.
3. Refunds
Once we receive and inspect your return, we will notify you by email.
Approved refunds will be processed back to your original payment method within 7 business days.
Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
If you need to exchange an item for a different size, color, or product, please contact us. We’ll guide you through the process.
5. Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery with photos of the issue. We will provide a prepaid return label or send a replacement at no extra cost.
6. Contact Us
If you have any questions about our return policy, please reach out to us at:
sales@dynamicbilliard.ca
(905) 616-5159
In the Billiard Pool Table business for over 30 years!
